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Frequently Asked Questions
Welcome to our Frequently Asked Questions page. Explore this section to find answers to common questions about our products, orders, shipping, and returns. We’re here to make your shopping experience as smooth as possible.
How can I track my order?
After your order ships, you'll receive a shipping confirmation email with a tracking number. If more than two business days have passed since you placed your order and you haven’t received a tracking number, please contact us at info@makecomfy.com, and we’ll be happy to assist.
How can I make a change or cancel my order?
We strive to process and ship your orders as quickly as possible, so if you need to make a change or cancel your order, please contact us immediately at info@makecomfy.com. We’ll do our best to accommodate your request. However, if your order has already shipped, we won’t be able to make changes or cancel it. If eligible, we can assist with an exchange or refund based on the original payment method.
The product I want is sold out. What can I do?
If a product is unavailable, we’ll notify you promptly, and you’ll have the option to cancel your order. You can choose to receive a refund (processed within 14 days) or exchange the product. If the item will be restocked, you’ll see an option on the product page to receive an email notification when it becomes available. For any inquiries about stock or availability, feel free to contact us at info@makecomfy.com.
How do you guarantee the quality of your products?
We never compromise on quality. Each product is crafted with the finest materials to ensure exceptional softness, comfort, and durability. Our rigorous quality control process guarantees that every item meets the highest standards of excellence.
Designed for ease of care, our products provide long-lasting comfort with minimal effort. Your satisfaction and comfort are always our top priorities.
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. For any issues with payment, feel free to contact us at info@makecomfy.com.
How long does shipping take?
Orders are typically processed within 1-2 business days. Once shipped, delivery usually takes up to 14 days, depending on your location. You’ll receive a tracking number once your order ships to monitor its progress. For any questions about your shipment, feel free to contact us at info@makecomfy.com.
What is your return policy?
If your products are defective or damaged, you can return them within 30 days of your purchase for a full refund. Please ensure the items are in their original condition. For assistance with returns, contact us at info@makecomfy.com.