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Return and Refund Policy

Return and Refund Policy

 

Last updated: July 29, 2025

 

Thank you for shopping at Makecomfy.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Makecomfy.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Makecomfy, accessible from https://makecomfy.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Note: Only regular priced Goods may be refunded. Unfortunately, Goods purchased on sale cannot be refunded. This exclusion may not apply to You if prohibited by applicable law.

For instructions on how to initiate a return, please contact us by visiting this page on our website: https://makecomfy.com/pages/contact for instructions.

 

Reporting Damaged or Defective Products

If you received damaged or defective Goods, you must notify us within 7 days of delivery to qualify for a refund or exchange.

How to Report Damaged or Defective Goods:

  • Contact us through info@makecomfy.com within 7 days of delivery.
  • Provide proof of damage (e.g., photos or videos).
  • Once verified, we will process your refund or exchange.

Note: Claims submitted after 7 days may not be eligible for resolution.

We are committed to resolving issues quickly and ensuring your satisfaction.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

We’re currently setting up our return processing location. If you need to return a product, please contact us by visiting this page on our website: https://makecomfy.com/pages/contact for instructions.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

 

Gifts

  • If the Goods were marked as a gift during purchase and shipped directly to the recipient, the recipient can return the item and receive store credit in the form of a digital gift card for the value of the return. The gift card will be emailed to the recipient after the return is processed.
  • If the Goods were not marked as a gift during purchase, or if the gift giver chose to have the item shipped to themselves to give to You later, the refund will be issued to the original purchaser’s payment method.
  • All gift returns must meet the same return conditions outlined in our policy, including being unused, undamaged, and returned within 30 days of purchase.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

 
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